Help centre
How can we help?
Quick answers about booking, home collection and reports. Still stuck? We're one call away, 24×7.
Booking
How do I book a test?
Add a test or package to your cart and check out with your address and a preferred time slot. You can also call 84250 40353 and our team will book it for you.
Do I need a prescription?
Most tests can be booked without one. If you have a prescription, upload it and we will book exactly the tests your doctor asked for.
Can I cancel or reschedule?
Yes. Cancel from My Bookings before your booking moves past the "confirmed" stage, or call 84250 40353 to reschedule.
Home collection
Is home sample collection free?
Yes - there is no charge for home sample collection anywhere in Malad, Kandivali, Borivali or Goregaon.
Which tests need a lab visit?
Imaging such as X-ray and sonography is done at our lab in Malad West, Mumbai, which is open 24×7. Each test page shows whether home collection is available.
How should I prepare?
Some tests need fasting (usually 8–12 hours, water allowed). The preparation for each test is listed on its page, and we remind you when you book.
Reports
When will my report be ready?
Most reports are ready within 24 hours of sample collection. The exact turnaround is shown on each test page.
Where do I download my report?
Go to My Reports once your booking shows "Report ready". Every report is reviewed by a pathologist before release.
Can someone explain my report?
Yes - call 84250 40353 and our team will help you understand it. For medical advice, please consult your doctor.
